Shipping & Refund Policy

 

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: our address

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at contact@ediblemushrooms.store  for questions related to refunds and returns.

Shipping & Refund Policy

Last Updated: [Insert Date]

At EdibleMushrooms.store, we are committed to providing a smooth, secure, and reliable shopping experience. This Shipping & Refund Policy explains how orders are processed, shipped, delivered, and how refunds or replacements are handled.

By placing an order on our website, you agree to the terms outlined below.

Shipping Policy

Order Processing

All orders are processed after payment has been successfully verified.

  • Orders are typically processed within 1–2 business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During promotional periods or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Destinations

We proudly ship to customers in many countries around the world, subject to local laws and shipping availability.

If we are unable to deliver to your location, we will notify you as soon as possible and issue a refund if payment has already been received.

Delivery Times

Estimated delivery times are provided for guidance only and may vary depending on your location.

Estimated Delivery

  • United States: 2–5 Business Days

  • Europe: 2–5 Business Days

  • Canada: 3–7 Business Days

  • Australia & New Zealand: 5–10 Business Days

  • Other International Locations: 5–15 Business Days

Tracked 2-day Europe and US delivery is available on eligible orders and destinations.

Delivery estimates begin after your order has been processed and shipped.

Shipping Charges

Shipping costs are calculated during checkout based on:

  • Delivery location

  • Package size

  • Shipping method selected

  • Order value

From time to time, we may offer free shipping promotions on qualifying orders.

Order Tracking

Every shipped order includes tracking information where available.

Once your order has been dispatched, you will receive an email with your tracking number so you can monitor your shipment throughout its journey.

Customs, Duties & Taxes

International customers may be responsible for customs duties, import taxes, VAT, or other government fees imposed by their country.

These charges are the responsibility of the customer unless otherwise stated during checkout.

We cannot control customs processing times or fees.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is supplied:

  • Delivery delays may occur.

  • Additional shipping fees may apply.

  • We are not responsible for packages delivered to an incorrect address provided by the customer.

Please contact us immediately if you notice an error after placing your order.

Lost or Delayed Shipments

If your tracking information has not updated for an extended period or your package appears lost, please contact our support team.

We will work directly with the shipping carrier to investigate the shipment and provide updates whenever possible.

Damaged Packages

If your package arrives damaged:

  • Contact us within 48 hours of delivery.

  • Include your order number.

  • Provide clear photographs of the package and damaged items.

Once reviewed, we will determine whether a replacement, store credit, or refund is appropriate.

Refund Policy

Our Commitment

Customer satisfaction is important to us. If there is an issue with your order, we will work with you to resolve it as quickly as possible.

Eligible Refunds

Refunds may be issued if:

  • The wrong product was shipped.

  • Your order arrives significantly damaged.

  • An item is missing from your shipment.

  • Your order cannot be fulfilled.

  • Duplicate payment was made.

Non-Refundable Items

For health, hygiene, and safety reasons, we generally cannot accept returns or provide refunds for:

  • Opened products

  • Used products

  • Products that have been consumed

  • Items damaged through customer misuse

  • Products returned without prior authorization

  • Clearance or final-sale items (unless defective)

Order Cancellations

Orders may be canceled before they have entered the shipping process.

Once an order has been shipped, it can no longer be canceled.

If you need to cancel an order, please contact us as soon as possible.

Refund Process

If your refund request is approved:

  • Refunds will be issued using the original payment method whenever possible.

  • Processing times generally range from 5–10 business days, depending on your payment provider or financial institution.

Exchanges

We replace items only when:

  • The incorrect product was delivered.

  • The product arrived damaged.

  • The product has a verified manufacturing defect.

Replacement requests are subject to product availability.

Refused Deliveries

If a package is refused by the customer or returned because of an incorrect shipping address provided during checkout, shipping charges may not be refundable.

Additional shipping costs may apply if the package needs to be reshipped.

Fraud Prevention

To protect our customers and business, we reserve the right to refuse refunds or replacements if we reasonably believe that:

  • Fraudulent activity has occurred.

  • False claims have been submitted.

  • Our policies are being abused.

Contact Us

If you have any questions about shipping, refunds, or your order, our customer support team is here to help.

EdibleMushrooms.store

Support Email: [Insert Support Email]

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM

Our Promise

At EdibleMushrooms.store, we are dedicated to providing premium products, secure packaging, fast shipping, and responsive customer support. Every order is handled with care, and we strive to ensure that your shopping experience is smooth, reliable, and satisfying from checkout to delivery.